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DECALS TO YOU
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Shipping policy

Last updated: August 11, 2026

Decals To You creates personalized products that are made to order. This Shipping Policy explains our production times, shipping methods, rates, tracking, and procedures for delayed, damaged, missing, or returned shipments.

Where We Ship

Decals To You currently ships only to eligible addresses within the United States through the United States Postal Service (“USPS”).

International shipping and local pickup are not currently available.

Shipping availability is determined during checkout. Certain destinations, including Alaska, Hawaii, U.S. territories, APO/FPO addresses, and remote locations, may require additional delivery time.

Production Time

Every decal is personalized and made to order.

Please allow 3–5 business days for production before your order ships. Business days do not include weekends or recognized holidays.

Production includes:

  • Reviewing the submitted personalization.
  • Cutting and preparing the decals.
  • Applying transfer tape.
  • Inspecting the completed order.
  • Packaging the decals for shipment.

Production time is separate from carrier delivery time.

Orders requiring customer clarification may be delayed until we receive the necessary information. During holidays, unusually high order volume, equipment interruptions, supply shortages, or other exceptional circumstances, production may take slightly longer.

If we cannot ship within the timeframe promised when the order was placed, we will contact you with an updated estimate and provide any options required by applicable law.

Shipping Method and Rate

Our standard launch shipping option is:

USPS Ground Advantage — $4.99

USPS Ground Advantage includes tracking and generally delivers within approximately 2–5 business days after shipment. Delivery estimates are provided by USPS and are not guaranteed by Decals To You.

The $4.99 shipping charge helps cover postage, protective packaging, shipping labels, and order-handling materials.

Packaging

Orders are packaged in protective stay-flat mailers selected according to the decal size:

  • Small Sets are generally shipped in a smaller stay-flat mailer.
  • Large Sets and Both Sizes orders are generally shipped in a larger stay-flat mailer.

We may change the package size or packaging materials when reasonably necessary to protect the order, combine multiple products, or meet carrier requirements.

Tracking Information

When your order ships, a shipping-confirmation email containing USPS tracking information will be sent to the email address provided during checkout.

Tracking may take up to 24–48 hours to display movement after the label is created or the package is accepted by USPS.

A shipping label being created does not necessarily mean that USPS has taken possession of the package. Carrier transit time begins after USPS accepts or processes the shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review:

  • Recipient name.
  • Street address.
  • Apartment, suite, or unit number.
  • City, state, and ZIP code.
  • Email address.

If you notice an error, contact DecalsToYouUSA@gmail.com immediately. We cannot guarantee that an address can be changed after production or shipping begins.

Decals To You is not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete customer-provided address.

Returned or Undeliverable Packages

If USPS returns an order because of an incorrect or incomplete address, an unclaimed package, refusal, or another customer-related delivery issue, we will contact you when the package is received back.

Additional shipping charges may be required before the order is mailed again.

If the package was returned because of an error made by Decals To You, we will correct and reship it at no additional charge.

Personalized products returned as undeliverable are not automatically eligible for a product refund.

Delivery Delays

USPS delivery dates are estimates. Delays may occur because of:

  • Weather or natural disasters.
  • Holidays or high shipping volume.
  • Transportation interruptions.
  • Incorrect or incomplete addresses.
  • Carrier routing or processing delays.
  • Government action or other circumstances outside our control.

A carrier delay does not automatically qualify an order for a refund.

If tracking has not updated for several business days or the package has not arrived within a reasonable period after the estimated delivery date, contact us so we can review the shipment.

Missing or Lost Packages

If your tracked package appears lost, contact DecalsToYouUSA@gmail.com with your name and order number.

We will review the tracking history and, when appropriate, assist with a USPS inquiry or claim.

Please allow a reasonable carrier investigation period before a shipment is considered lost. If USPS confirms that the package is lost, or it remains undelivered after an appropriate investigation, we will provide a replacement or refund as appropriate.

If tracking shows that the package was delivered to the shipping address provided during checkout, first:

  • Check around the delivery location.
  • Ask household members or neighbors.
  • Check with apartment, building, or community management.
  • Contact your local USPS office.

Contact us if the package still cannot be located. We will review the circumstances, but a replacement or refund is not guaranteed when USPS confirms delivery, except where required by law.

Damaged Shipments

If your order arrives damaged, contact DecalsToYouUSA@gmail.com within seven calendar days of delivery.

Include:

  • Your full name.
  • Your order number.
  • A description of the damage.
  • Clear photographs of the decals.
  • Clear photographs of the mailer and shipping label.

Keep all products and packaging until the request has been reviewed. Do not discard or return the damaged product unless instructed.

If the order is confirmed damaged and unusable, we will provide a replacement or refund in accordance with our Return and Refund Policy.

Multiple Products or Sets

If an order contains multiple products or decal sets, we may combine them into one shipment when practical.

In some circumstances, an order may be shipped in more than one package. If this occurs, separate tracking information may be provided.

Order Changes and Cancellations

Changes and cancellations are permitted only if production has not begun.

Contact DecalsToYouUSA@gmail.com as soon as possible after ordering. Because personalized orders may enter production shortly after they are received, we cannot guarantee that a change or cancellation request can be approved.

Please review our Return and Refund Policy for complete cancellation and refund terms.

Contact Us

For shipping questions, contact:

Decals To You
Email: DecalsToYouUSA@gmail.com

Include your order number in the subject line so we can assist you more quickly.