Refund policy

Last updated: August 11, 2026

Every Decals To You product is personalized and made to order. Please review your order carefully before completing checkout.

Personalized Products Are Final Sale

Because personalized decals are created specifically for each customer, we do not accept returns or exchanges for:

Changes of mind.
Incorrect size or font selections.
Customer-entered spelling, address, house-number, or street-name errors.
Duplicate orders placed by the customer.
Products that have already been applied, partially applied, altered, cut, or damaged during installation.
Minor variations in spacing or layout resulting from the custom production process.

The website preview is provided as a style guide. Final spacing and layout may be adjusted to produce the cleanest, most usable decal.

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection law.

Order Changes and Cancellations

If you need to change or cancel an order, email DecalsToYouUSA@gmail.com as soon as possible.

Changes and cancellations are permitted only if production has not started. Because orders may enter production shortly after they are received, we cannot guarantee that a change or cancellation request can be approved.

Once cutting or production has begun, the order cannot be changed or canceled.

If we approve a cancellation before production begins, the refund will be issued to the original payment method.

Damaged, Defective, or Incorrect Orders

We will provide an appropriate replacement or refund if:

We produced information differently from what was submitted with the order.
You received the wrong size, quantity, font, or product option.
The decal has a manufacturing defect.
The product arrived damaged and unusable.

Include:

Your full name.
Your order number.
A description of the problem.
Clear photographs of the decal.
Photographs of the packaging if the order arrived damaged.

Keep the product and packaging until your request has been reviewed. Do not mail anything back unless we provide return instructions.

Depending on the circumstances, we may offer:

A replacement at no additional charge.
A partial refund.
A full refund to the original payment method.

We reserve the right to request additional information reasonably necessary to evaluate the problem.

Application and Surface Issues

Customers are responsible for following the provided application instructions and confirming that the intended surface is clean, dry, smooth, and suitable for adhesive vinyl.

Replacements and refunds are not provided for damage or adhesion problems caused by:

Incorrect installation.
Applying the decal to a dirty, wet, oily, waxed, heavily textured, peeling, or unsuitable surface.
Applying the decal in improper weather or temperature conditions.
Removing or repositioning the decal after installation has begun.
Scraping, pressure washing, chemical exposure, impact, or other damage occurring after application.
Normal wear and deterioration over time.

If you believe the decal failed because of a manufacturing or material defect, contact us with photographs so we can review the issue.

Shipping Address Errors and Returned Packages

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after an order has entered production or shipment.

If an order is returned because the customer provided an incorrect or incomplete address, additional shipping charges may be required before it is mailed again.

If Decals To You made the shipping-address error, we will correct and reship the order at no additional charge.

Delayed or Missing Orders

Delivery times are estimates and may be affected by the shipping carrier, weather, holidays, or other circumstances outside our direct control.

If an order has not arrived within the expected delivery period, contact DecalsToYouUSA@gmail.com with your order number.

For tracked shipments, we will review the carrier’s tracking information and assist with an appropriate carrier inquiry or claim.

For economy shipments without tracking, please allow at least 10 business days after the shipping-confirmation date before reporting the order as missing.

If an order is confirmed lost or remains undelivered after a reasonable investigation period, we will provide an appropriate replacement or refund. This does not apply when tracking confirms delivery to the shipping address provided by the customer, except where otherwise required by law.

Refund Processing

Approved refunds are issued to the original payment method.

After a refund is submitted, your bank or payment provider may require additional processing time before the funds appear in your account. We cannot issue a refund to a different payment method.

Original shipping charges are refundable only when:

The entire order was incorrect, defective, or damaged because of our error.
The order was not shipped.
A shipping refund is otherwise required by law.

How to Contact Us

For return, replacement, cancellation, or refund questions, contact:

Decals To You
Email: DecalsToYouUSA@gmail.com

Include your order number in the subject line so we can assist you more quickly.